FAQ
Find Answers to Your Questions
Welcome to the TyphoonBird Help Center. Below you'll find answers to the most common questions we receive about ordering, shipping, returns, and more. Can't find what you're looking for? Our friendly customer support team is always ready to help atsupport@typhoonbird.com.
🛒 Orders & Payment
Q: How can I track my order?
A: Once your order ships, you'll receive a shipping confirmation email with a tracking number and a link to track your package. You can also log into your account on our website to view your order status and tracking information.
Q: Can I change or cancel my order after placing it?
A: We process orders quickly to get them to you ASAP. Please contact us immediately at support@typhoonbird.com with your order number. We can only modify or cancel an order if it hasn't yet entered the fulfillment process. We cannot guarantee changes after that point.
Q: What payment methods do you accept?
A: We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay.
Q: Is my payment information secure?
A: Absolutely. We use industry-standard SSL (Secure Sockets Layer) encryption to protect your personal and payment information. Your data is never shared with unauthorized third parties.
🚚 Shipping & Delivery
Q: How long does shipping take?
A: After your order is processed (within 1-2 business days), delivery times depend on your location and chosen shipping method:
- Standard Shipping: 5-10 business days.
- Expedited Shipping: 3-5 business days.
- International: Varies by destination. See our Shipping Policy for more details.
Q: Do you offer free shipping?
A: Yes! We offer free standard shipping on all orders over $50.
Q: Which countries do you ship to?
A: We currently ship to the United States (contiguous), Canada, the United Kingdom, Australia, and select countries in the European Union. We are continuously working to expand our reach.
Q: Why is my tracking number not updating?
A: It can take 24-48 hours for the tracking information to become active in the carrier's system after the label is created. If it's been longer than 48 hours with no updates, please contact us.
🔙 Returns & Refunds
Q: What is your return policy?
A: We offer a 30-day return policy from the date of delivery. Items must be unused, in their original packaging, and include all accessories. Please see our full Return & Refund Policy for complete details.
Q: How do I start a return?
A:
- Email support@typhoonbird.com with your order number and reason for return.
- We will provide a Return Authorization Number and shipping address.
- Mail your return to the provided address. We recommend using a trackable service.
Q: How long does it take to receive my refund?
A: Once we receive and inspect your return, we will process your refund within 5-10 business days. The time it appears in your account will depend on your bank or payment provider.
Q: Who pays for return shipping?
A: For returns that are not due to our error (e.g., you changed your mind), the customer is responsible for return shipping costs. For defective or incorrect items, we will cover the return shipping.
📦 Products & Quality
Q: What makes TyphoonBird products unique?
A: We specialize in curating innovative, high-value, and trending products that solve everyday problems. Our team scouts the globe for items that combine smart design, functionality, and unbeatable value.
Q: Are TyphoonBird products new and authentic?
A: Yes! We source all our products directly from verified manufacturers and authorized distributors. Every item is 100% brand new and authentic, guaranteed.
Q: Do your products come with a warranty?
A: Most of our products come with a standard manufacturer's warranty. The specific warranty duration and terms are listed on each product page. For warranty claims, please contact us.
🏠 Account & Website
Q: How do I create an account?
A: You can create an account during checkout or by clicking "Sign Up" in the top menu of our website. Having an account allows you to track orders, save your details, and view your order history.
Q: I forgot my password. How can I reset it?
A: Click on "Login" and then the "Forgot Password?" link. Enter your email address, and we'll send you a link to reset your password.
Q: How can I unsubscribe from marketing emails?
A: You can unsubscribe at any time by clicking the "Unsubscribe" link at the bottom of any marketing email we send you.
Still Have Questions?
We're here to help you 7 days a week. Don't hesitate to reach out to our customer support team.
Email Us: support@typhoonbird.com
We aim to respond to all inquiries within 24 hours.